Your details, handled with care.

Data controller and contact

The operator trading as DE‘NOVA Premium Car Detailing controls the personal data described in this notice. Privacy requests may be made through WhatsApp 018 366 6126. We may verify identity before releasing or changing account information.

Information we collect

• Name, telephone number, email address and sign-in identity.
• Vehicle type, make, model, registration plate and disclosed condition.
• Service address, building details, parking instructions, precise coordinates and location accuracy.
• Selected services, date, time, price, payment status and provider reference.
• Assigned specialist status and live location while travelling to an active appointment.
• Before and After photographs, customer-uploaded result images, ratings and comments.
• Staff application, approval and work information where relevant.
• Security, device and technical records reasonably generated when the website is used.

How information is obtained

Information is obtained directly from you, an authorised person booking for you, your device when location permission is granted, assigned specialists, service photographs, authentication services, payment providers and records created while administering the appointment.

Purposes of processing

• Quote, schedule, confirm, perform, track and complete appointments.
• Assign and communicate with specialists and provide accurate navigation.
• Process payments, refunds, receipts and account records.
• Document vehicle condition, handle concerns and prevent fraud or misuse.
• Moderate reviews and publish only approved customer submissions.
• Improve safety, service quality, support and website reliability.
• Meet legal, accounting, security and regulatory responsibilities.
• Send marketing only where permitted and honour opt-out choices.

Disclosure

Data may be disclosed only as reasonably required to assigned specialists, payment processors, authentication providers, website hosting and storage providers, communications providers, professional advisers, insurers, regulators or law-enforcement bodies. A specialist receives only the appointment information needed to perform the assigned job. We do not sell personal data.

Location and appointment media

Customer coordinates are used to verify serviceability and guide the assigned specialist. Specialist live location is collected only during relevant travelling or arrival stages and displayed for appointment operations. Before and After photographs are private appointment records unless separate permission is obtained for public use. Customer review images are published only after submission and moderation.

Payment information

Payment providers may collect banking, card or e-wallet details directly under their privacy terms. DE‘NOVA records the chosen method, amount, status and provider reference but does not intend to store a full card number, online-banking password or e-wallet security credential.

Security and retention

We use access controls, authenticated administration, restricted staff access and service providers designed to protect data in transit and storage. No system is completely risk-free. Data is retained only for operational, dispute, accounting, fraud-prevention and legal needs, then deleted or anonymised where reasonably practicable. Cancelled bookings are removed from the operational cancellation list after seven days, although limited records may remain where lawfully required.

International processing

Some hosting, authentication, communications or payment providers may process data outside Malaysia. Where this occurs, we take reasonable steps to use appropriate safeguards and a level of protection consistent with applicable Malaysian requirements.

Your choices and rights

You may request access to or correction of personal data, withdraw optional consent, object to direct marketing, or ask questions about retention and disclosure. Some essential information is required to quote, locate and perform an appointment; without it, we may be unable to provide the service. A request may be limited where Malaysian law permits or requires.

Updates

We may update this notice when services, providers or legal requirements change. The effective date identifies the current version. Material changes will be presented through the website or another reasonable communication channel.