A clear understanding.

These terms govern the use of the DE‘NOVA website and every confirmed mobile detailing appointment.Effective 22 August 2026 · Kuala Lumpur, Malaysia

Who these terms apply to

These terms form an agreement between the person making the reservation and the operator trading as DE‘NOVA Premium Car Detailing. You must be at least 18 years old and authorised to arrange work on the vehicle and at the nominated location.

Reservations and acceptance

Website submission is an offer to purchase the selected service. A binding appointment is created only when DE‘NOVA issues confirmation. We may request clarification, decline an unsafe or unsuitable booking, correct an obvious pricing error before acceptance, or propose another slot. You are responsible for accurate contact, vehicle and location information.

Services and variations

The confirmed treatment includes only the items shown in the booking summary. Reasonable substitutions of products or equipment may be made where they provide a comparable purpose and are suitable for the material. Material variations, additional charges or reduced scope require your agreement.

Prices, deposits and payment

Prices are stated in Malaysian Ringgit and should include applicable disclosed charges. Vehicle category, condition and optional work may affect the total. Deposits secure reserved capacity and are applied to the final invoice. Third-party payment providers process online payments under their own terms; DE‘NOVA does not request or store your full online-banking password or complete card credentials.

Customer responsibilities

You must provide lawful access, permission to work, a reasonably safe environment and truthful disclosure of known hazards or sensitive vehicle conditions. You remain responsible for valuables left in the vehicle and for parking, access or management charges not expressly included in the confirmed price.

Cancellations, refunds and delays

The published Service Rules form part of these terms. Refund timing depends on the original payment provider. We are not responsible for reasonable delay caused by traffic, weather, emergency, building control or events beyond our reasonable control, but we will communicate and offer a practical alternative.

Vehicle movement and keys

You authorise reasonable movement, ignition, window, seat and compartment operation required to perform or inspect the service. We will not use the vehicle for an unrelated purpose. Tell us before work begins if the vehicle must not be moved or if a system requires special handling.

Liability and consumer rights

Nothing in these terms excludes liability that cannot be excluded under Malaysian law or limits rights available under the Consumer Protection Act 1999. Subject to those rights, DE‘NOVA is responsible for direct loss caused by our failure to exercise reasonable care and skill, but not for pre-existing defects, normal wear, undisclosed hazards, inherent material failure or indirect loss that was not reasonably foreseeable.

Website, accounts and communications

You must not misuse the website, impersonate another person, interfere with bookings or attempt unauthorised access. Appointment notices may be sent through the website, telephone, email, WhatsApp or an enabled notification service using the details you provide. Marketing messages require an appropriate choice and may be stopped at any time.

Disputes and governing law

Contact us first through WhatsApp 014 300 6126 so we can investigate promptly. These terms are governed by Malaysian law and disputes are subject to the courts and consumer redress mechanisms available in Malaysia. If one term is unenforceable, the remaining terms continue to apply.